Comments on: Our Experience Flying Arajet Airlines

By: Anonymous

Anonymous — Sat, 15 Mar 2025 09:35:07 +0000

I was excited to fly with Arajet, hearing is a new airline and trying to make a name on the market, but got disappointed. First the system at counter went down and checkin had to be done manually. It’s understandable, because things happen. Then I purchased priority and online the seats were 2 and 2 , bigger seats. So we were 3, my kids and me. When we got to the plane , it was 3 and 3 seats and small seats. We sat on a a very tight 3 seats row number 2, when a gentleman comes and says he’s on the B seat, he was right because I bought a c and d seats because of the configuration of 2 and 2 they presented online, must have been they changed planes and we got any seats. I think once you’ve got expectations and you paid for it is really disappointing not to get it. I just wanted to fly comfortably because my knees have to be extended and couldn’t do it on that seat that I didn’t purchased. Gladly the gentleman sat on the D (that was an aisle and more comfortable for him) and my kids sat together with me. I think the airline should give a better service or reimburse what was not given. I think image could be better. I’m thinking flying other airline, was just trying to diversify and have options, but there are 5 more that do the same flight.

By: Yashy

Yashy — Wed, 15 Jan 2025 16:14:48 +0000

In reply to Traveller. I'm so sorry to hear this. That's very disappointing to hear and very expensive for carry on bags!

By: Traveller

Traveller — Sat, 11 Jan 2025 14:53:33 +0000

Hi, read you review and was excited about booking with this airline. However, unfortunately my experience with this airline was THE worst. The communication and access to information is poor. I had to pay $160 for a carry-on bag, after the phone agent confirmed with me TWICE that my bag was included. Then apologized multiple with no compensation for the inconvenience. The agents at Pearson were not sympathetic nor helpful. Just so many more inconveniences. Very unfortunate

By: Jason

Jason — Fri, 27 Sep 2024 02:48:32 +0000

So they don’t have a fare that lets you bring a carry-on suitcase and no checked bag? Hum, weird. No meal or drink on long haul flights. No water too, is that even allowed? And no aeroplan points. Nah I’ll stick with Copa.

By: Yashy

Yashy — Thu, 07 Mar 2024 15:55:15 +0000

In reply to Jc. They didn't with us and I didn't notice them doing so with others. However it can happen I'm sure.

By: Jc

Jc — Thu, 07 Mar 2024 06:06:21 +0000

Do they weigh the personal item. ?

By: Ana Guzman

Ana Guzman — Fri, 05 Jan 2024 17:32:06 +0000

Arajet should give a training to the employees customer service course because their have bad attitude. Also be helpful with people with disabilities. The last thing please give some water a least. The only thing convenient it is that people who live in the city of Santo Domingo don’t have to travel from Punta Cana, La Romana but the rest I personally don’t recommend